Write As Rain

 

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Privacy policy

We are committed to protecting your privacy. We will endeavour to ensure that the information you provide us with is kept private and confidential and is only used to provide the services you request. By using this website and/or our services, you confirm that you accept this privacy policy and consent to our using your personal data. Information we collect In order to make a booking, we require you to supply an email address and create a username. We also ask a number of personal questions about yourself and your life. These questions are optional, however answering them will support us in providing an informed response to your writing.

 

COOKIES

This site uses cookies to help us understand how the site is used and how we can improve it. If you do not consent to our using cookies, you must not use the site.

 

THE DATA PROTECTION ACT

We are currently registed as required under the Data Protection legislation (registration reference code ZA003111). We will follow the principles set out in that legislation at all times while processing your personal information. Your personal information is anything that can be used to personally identify you. We will process your personal data carefully and lawfully, and will only share them within our organisation and among our employees and appointed representatives, except where we have your explicit consent.

SECURITY

We will do our best to protect your personal data using appropriate technical and organisational steps, and will store it on our database within a secure network. All client files are held as encrypted files and are backed up to an external hard-drive which is securely stored. All computing devices holding these encrypted files are also password protected and have firewalls installed to ensure further levels of security. However, we cannot absolutely guarantee the security of your personal data.

We only use Hushmail email accounts, which are HIPAA accredited for use with online therapy. All email therapy responses will be sent via a Hushmail email account and will be encrypted. 

All payments are taken via Paypal. To view their privacy policy please go to https://cms.paypal.com/uk/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_GB

 

 

DISCLOSURE

We will use your personal information to process payments via PayPal, and may disclose it to them. Apart from this, we will not disclose or sell your personal information to any third party without your permission. We will not transfer your data outside the European Union. We may use aggregate anonymised data and share it with third parties. However, if we reasonably believe that we are required by law to disclose your personal information to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so. Purpose and Duration We will use your personal data to:

• send and respond to emails from you

• manage our provision of our services to you

• send information to you about our services

• maintain our records and databases

• carry out statistical analysis

• monitor and evaluate website use

• for administration, accounting, marketing and archival purposes.

We will hold your personal information for as long as we need to in order to comply with our legal obligations. You must inform us of any changes to it so that we can keep your personal information up-to-date. You may request for your personal information to be deleted at any time by emailing us through the contact form on our website at www.write-as-rain.co.uk/contact.html Deleted content may persist in backup copies for a reasonable period of time, but will not be available to others. General If you wish to find out what data we hold for you, or to have it amended or removed from our database and website, or if you have any questions about this privacy policy, you can contact us at www.write-as-rain.co.uk/contact.html at any time and we will do so. We may charge a fee for data subject requests. We reserve the right to change this privacy policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.